At rawda, every product is created with precision, intention, and attention to detail. All items are produced on a made-to-order basis, including custom labels and packaging. For this reason, we do not accept returns, exchanges, or refunds based on change of mind, preference, or subjective dissatisfaction once an order has been confirmed. Returns are accepted exclusively in cases where an item is faulty, damaged during delivery, incorrectly delivered, or affected by a verified manufacturing or quality issue that materially deviates from the product description. Any such issue must be reported within 7 days of delivery by contacting info@byrawda.com and providing the order number, a clear description of the issue, and photographic evidence where applicable. Each claim is reviewed individually, and where justified, a replacement or refund may be offered on a case-by-case basis. If a return is required as part of an approved claim, the item must be unused, unopened, and returned in its original packaging in a resaleable condition. Return shipping costs are generally borne by the customer unless explicitly agreed otherwise in writing. Unauthorized or unannounced returns will not be accepted. Please note that rawda operates within a commercial business framework; therefore, statutory consumer protection rights such as withdrawal or cooling-off periods do not apply to these transactions. We stand behind the quality of our products and handle all claims with professionalism, discretion, and care, with the aim of resolving any legitimate issue efficiently while preserving the integrity and standards of the rawda brand.